🙌 What to Expect

Volunteering at a major Christian concert tour is fast-paced, fun, and incredibly rewarding. Here’s what you can count on:

• You’ll help support the event, artists, and child-sponsorship partners.
• Expect to be on your feet, moving around, and interacting with guests.
• A representative of the event’s child-sponsorship partner will provide instructions related to volunteer activities once you arrive.
• You’ll serve, meet great people, and enjoy the show throughout the night.
• No prior experience needed — just a great attitude and willingness to help!

📝 Volunteer Responsibilities

This volunteer role centers around helping the tour's child-sponsorship partner. Depending on the needs for that night, you may help with:

• Sponsorship table support (answering questions, helping guests understand the process)
• Passing out child sponsorship packets during intermission & at the end of the show
• Collecting completed packets and assisting guests through the sign-up steps
• Helping attendees find open sponsorship packets that match their interests
• Guiding guests to the correct table or rep when they’re ready to sponsor
• Cheering on and celebrating new sponsors throughout the night
• Light line flow awareness to help guests find sponsorship areas easily
• Supporting the child-sponsorship partner with any simple admin tasks related to sponsorships

You’ll receive a quick, clear walkthrough of your assignment from the event’s child-sponsorship partner after you arrive!

📅 Day-of Checklist

To make your experience smooth and stress-free:

• ✔️ Confirm your involvement via text 24-48hrs prior to the event to remain eligible for participation (we will email and text you for confirmation!)
• ✔️ Arrive early (allow plenty of time for traffic + parking)
• ✔️ Bring a fully charged phone
• ✔️ Wear comfortable close-toed shoes
• ✔️ Dress appropriately and in layers (arenas can be hot or cold)
• ✔️ Check your email / texts on the day of the event for your arrival and entry instructions

You don't need to bring printed tickets — your digital confirmation and first + last name will be verified by the Concert Connection administrative team and then relayed to the event’s child-sponsorship partner or venue staff, who control all volunteer entry and access.

❓FAQ

Q: How old do I have to be to volunteer?

Volunteers must be at least 18 years of age. Any individual who is known or reasonably believed to be under 18 will not be permitted to participate. Concert Connection and the child-sponsorship partner reserve the right to request proof of age at their discretion.

Q: Can I sign up friends or family to volunteer with me?

Each person must register individually using their own name, email, phone number, and zip code so we can communicate directly with each volunteer. If you need help registering multiple people using the same contact info, email us at info@ccvolunteers.org.

Q: What about group sign-ups?

We love groups! Send us a quick message at info@ccvolunteers.org with:

• your group size
• the event, city & date you want to serve in
• the names & age of each member of your group (first + last)

We’ll help you get everyone added!

Q: Can my volunteer participation be cancelled?

Yes. Concert Connection reserves the right, at its sole discretion, to deny, cancel, or revoke volunteer participation at any time, with or without prior notice or cause, including but not limited to conduct concerns, venue restrictions, capacity limitations, or failure to comply with volunteer policies. Registration does not guarantee participation or event access.

Q: Do volunteers receive free tickets?

A volunteer spot does not include a traditional ticketed seat. However, unless the venue is fully sold out, volunteers may have access to a designated seating area to enjoy the show between serving moments.

Q: Is parking provided?

Concert Connection does not provide or validate event parking and is not responsible for parking availability or fees. Be sure to allow plenty of extra time for parking so you can arrive at check-in on time!

Q: How important is it to arrive on time?

Extremely important! On-time arrival is required to volunteer. Arrival timing is based on when the venue and child-sponsorship partner are prepared to receive volunteers. If you arrive late, entry cannot be guaranteed and your volunteer role may be impacted due to venue and event-partner requirements. Plan to arrive a few minutes early — parking can be unpredictable and we want your experience to be smooth!

Q: Who is my on-site contact, and where do I go?

After you register, you’ll receive event updates via email and text on the days leading up to the event.

• which entrance to use
• your check-in location
• your on-site contact name + phone number

Q: Who do I contact with more questions?

Email us at info@ccvolunteers.org and our team will respond quickly. You may also visit our full FAQ here: ccvolunteers.org/faq 

Q: What if I can no longer volunteer?

If something changes and you can no longer serve, please email us at info@ccvolunteers.org as soon as possible so we can secure a replacement. 

🎶 FINAL NOTES

Spots are limited and tend to fill VERY quickly! If you sign up, please make every effort to attend — your reliability is essential and truly helps the tour run smoothly.

Thanks for being part of the Concert Connection family! We’re excited to serve with you!

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https://www.ccvolunteers.org

DISCLAIMER:

Concert Connection provides administrative volunteer coordination only and does not supervise volunteers or operate event venues. All volunteer activities are performed under the direction of the event’s child-sponsorship partner and venue staff. Concert Connection verifies volunteer identity and attendance and does not authorize entry. Entry is always controlled by venue or child-sponsorship partner staff.